电话营销过程中处理客户异议有哪些步骤?() A.安抚客户情绪,满足客户的感情需求 B

题型:多项选择题

问题:

电话营销过程中处理客户异议有哪些步骤?()

A.安抚客户情绪,满足客户的感情需求

B.提出反对意见,排除客户异议

C.介绍其他产品,转移客户异议

D.解除异议后,再次要求成交

E.说明实际情况解除异议,但不可过度承诺

考点:话务员考试话务员基础知识话务员基础知识题库
题型:多项选择题

国际疫情的公布与撤销是以公布疫区和撤销疫区的形式进行的。()

题型:多项选择题

患者女,31岁。既往体健,月经正常,3年前生育1胎。近1年经常转换工作地方,工作十分繁忙,现在"闭经",闭经最可能的原因为()

A.子宫性

B.卵巢性

C.垂体性

D.下丘脑性

E.其他因素

题型:多项选择题

阅读《送东阳马生序》,完成下面题目(10分)

余幼时即嗜学。家贫,无从致书以观,每假借于藏书之家,手自笔录,计日以还。天大寒,砚冰坚,手指不可屈伸,弗之怠。录毕走送之,不敢稍逾约。以是人多以书假余,余因得遍观群书。既加冠,益慕圣贤之道。又患无硕师名人与游,尝趋百里外从乡之先达执经叩问。先达德隆望尊,门人弟子填其室,未尝稍降辞色。余立侍左右,援疑质理,俯身倾耳以请;或遇其叱咄,色愈恭,礼愈至,不敢出一言以复;俟其欣悦,则又请焉。故余虽愚,卒获有所闻。

当余之从师也,负箧曳屣,行深山巨谷中,穷冬烈风,大雪深数尺,足肤皲裂而不知。至舍,四支僵劲不能动,媵人持汤沃灌,以衾拥覆,久而乃和。寓逆旅,主人日再食,无鲜肥滋味之享。同舍生皆被绮绣,戴朱缨宝饰之帽,腰白玉之环,左佩刀,右备容臭,烨然若神人;余则緼袍敝衣处其间,略无慕艳意。以中有足乐者,不知口体之奉不若人也。盖余之勤且艰若此。

小题1:解释下列划线词语在文中的意思。(4分)

送之  (        ) ②师   (        )

疑质理 (        ) ④获有所闻(        )

小题2:第一自然段着重叙述了自己的求学经历,作者是从哪几方面来写自己创造条件读书的。(1分)

小题3:据你看,作者虽愚,卒获有所闻的根本原因是什么?(1分)

小题4:作者“缊袍敝衣“处在“被锦绣……烨然若神人”的同学中间,却“略无慕艳意,以中有足乐者,不知口体之奉不若人也”。对此你有何评价。(1分)

小题5:认为读书苦,几乎是所有中学生的共同感受。宋濂之苦,闻所未闻;诸生之福,习以为常。当你深谙了宋濂之苦及宋濂之累时,你对读书之苦想必会有新的认识,结合课文,说一说你的认识。(2分)

题型:多项选择题
完形填空。
     "Excuse me," said the young man, standing shyly at the open church door. "I'm here to   1   an Easter
basket for my daughter. Am I in the   2   place?" "Well, we have baskets,   3   they're not East baskets for
kids; they're food baskets," I explained.
     That morning I had arrived at St. Michael's Church in Carmichael, California, to help   4   the baskets
to needy families for Easter. To make sure the needy would   5   the offer, we had handed out numbers
to them   6   matched the basket they were supposed to receive. Each one contained a full Easter dinner-a
whole ham, potatoes, bread, vegetables and a pie- enough food to help   7   a family for a week.
     "Why don't you come in?" I said to the man. He looked   8  . He   9   his head, "I can't. My daughter is
waiting for me over there. I'm  10  for the food, but  11  I heard you were giving away baskets for Easter,
well, I thought they would be Easter baskets for  12 ." He continued, "I  13  my daughter one, and I wanted
to surprise her."
     I felt bad, but there was  14  we could do. The man handed me his  15 , and I walked over to the baskets.
A bulge (凸出) in one of the baskets caught my  16 . What was that? I wondered. Leaning over and looking
more  17 , I could see, unmistakably, an Easter basket-filled with candy, chocolate and Easter eggs-decorated
with ribbons (丝带). One of the  18  must have added it by mistake! I thought. Then I looked at the man's
number in my  19 . Well, he'll be...
     "Happy Easter," I said to the man, handing him the only food basket with an Easter basket inside-the very
same basket with his number on it. "Someone already knew just  20  you need."
( )1. A. send up      
( )2. A. wrong        
( )3. A. and          
( )4. A. give out     
( )5. A. accept       
( )6. A. that         
( )7. A. offer        
( )8. A. disappointing
( )9. A. nodded       
( )10. A. helpful     
( )11. A. while       
( )12. A. the rich    
( )13. A. gave        
( )14. A. nothing     
( )15. A. name        
( )16..4. eye         
( )17. A. hardly      
( )18. A. baskets     
( )19. A. pocket      
( )20. A. which       
B. pick up        
B. same           
B. or             
B. give up       
B. bring         
B. who            
B. feed          
B. disappointed  
B. turned          
B. careful       
B. when          
B. the poor     
B. bought        
B. something     
B. wish          
B. hands         
B. quickly        
B. volunteers    
B. shop          
B. how          
C. give out   
C. different   
C. but           
C. give in      
C. carry      
C. whom         
C. match        
C. pleasing    
C. shook         
C. grateful   
C. before       
C. adults     
C. asked      
C. anything     
C. number      
C. feet       
C. closely        
C. workers    
C. list         
C. what       
D. take out     
D. right        
D. so            
D. give off      
D. receive    
D. what          
D. work           
D. pleased   
D. raised          
D. useful      
D. until         
D. children   
D. promised      
D. everything                
D. food         
D. clothes       
D. hopefully     
D. sellers    
D. hand          
D. that      
题型:多项选择题

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