帕拉苏拉曼、泽斯曼尔和贝利早在1991年就发现顾客持有两种不同层次的服务是()。A.

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问题:

帕拉苏拉曼、泽斯曼尔和贝利早在1991年就发现顾客持有两种不同层次的服务是()。

A.理想的服务

B.适当的服务

C.直接服务

D.间接服务

考点:管理学服务营销综合练习服务营销综合练习题库
题型:多项选择题

阅读理解。

     Have you ever seen a horse with toes? Millions of years ago, horses had many toes. They had four

toes on each front foot. They had three toes on each back foot. These small horses lived in the forests.

Their toes helped them run over the soft, wet ground.

     It was once very hot in the forest. But the weather changed later. It became cold. Many trees  could

not live in such cold weather, so they died and fell.  Open fields took the place of forests. The sun made

the ground dry and hard. Horses began to get bigger with climate changing. On the dry, hard land, horses

needed only their middle toes for running. Their middle toes became hard. After a long time, horses had

only one hard toe on each foot. We call it hoof.

1. Long ago, the horse had four toes on each ______.

A. front footB.back foot

C. left foot D.right foot

2. Which of the following does this story lead you to believe?

A. Animals have always been the same as they are today.

B. When the climate changes, animals begin to change,too.

C. Weather stays the same all the year round.

D. Horses are smaller nowadays.

3. What did the horse need on dry, hard land?

A. Only their middle toes for running.

B.A lot of room for running.

C. Strong legs.

D. Harder feet.

4. The main idea of the story is that______.

A. the weather never changes

B.cats were once much bigger than horses

C. horses changed very much over the years

D. the weather was once very cold

5.The word"hood"in English means"______".

A. hard leg of a horse

B. the hard foot of certain animals

C. hard toe of a horse

D. hard hand of a horse

题型:多项选择题

()反映一个国家或地区的人口在一定时期的平均规模,是人口研究中最基础的指标之一。

题型:多项选择题

人民币储蓄账户异地交易手续费,单笔取款最高收取()元。

A、2

B、10

C、20

D、50

题型:多项选择题

邓 * * 认为判断一种生产关系是否优越的主要标准是看它( )

A.是属于资本主义性质的还是社会主义性质的

B.是否适应当时当地生产力发展的要求,能否推动生产力发展

C.是建立在公有制基础上的还是建立在私有制基础上的

D.是马克思书本上讲过的还是后人提出的

题型:多项选择题

根据《会计法》的规定,当年会计档案在会计年度终了后( ),可暂由本单位财务会计部门保管。

A.6个月
B.1年
C.2年
D.3年

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