宾客投诉的类型有()A、语言B、态度C、有意刁难D、菜肴的质量

题型:多项选择题

问题:

宾客投诉的类型有()

A、语言

B、态度

C、有意刁难

D、菜肴的质量

考点:餐厅服务员餐厅服务员初级餐厅服务员初级题库
题型:多项选择题

非少尿型急性肾衰竭,尿量为()。

A.3000~5000ml/天

B.大于400ml/天

C.大于1000ml/天

D.小于400ml/天

E.小于500ml/天

题型:多项选择题

Several years ago, while attending a communication course, I experienced a most unusual process. The instructor asked us to list ___1___ in our past that we felt ___2___ of, regretted, or incomplete about and read our lists aloud.

This seemed like a very ___3___ process, but there’ s always some ___4___soul in the crowd who will volunteer. The instructor then ___5___ that we find ways to ___6___ people, or take some action to right any wrong doings. I was seriously wondering how this could ever ___7___ my communication.

Then the man next to me raised his hand and volunteered this story: “Making my ___8___, I remembered an incident from high school. I grew up in a small town. There was a Sheriff ___9___ of us kids liked. One night, my two buddies and I decided to play a ___10___ on him.

After drinking a few beers, we climbed the tall water tank in the middle of the town, and wrote on the tank in bright red paint: Sheriff Brown is a s.o.b.(畜生). The next day, almost the whole town saw our glorious ___11___. Within two hours, Sheriff Brown had us in his office. My friends told the truth but I lied. No one ___12___ found out.”

“Nearly 20 years later, Sheriff Brown’s name ___13___ on my list. I didn’t even know if he was still ___14___. Last weekend, I dialed the information in my hometown and found there was a Roger Brown still listed. I tried his number. After a few ___15___, I heard, “Hello?” I said, “Sheriff Brown?” Paused. “Yes.” “Well, this is Jimmy Calkins.”

“And I want you to know that I did it?”Paused. “I knew it!” he yelled back. We had a good laugh and a ___16___ discussion. His closing words were: “Jimmy, I always felt bad for you ___17___ your buddies got it off their chest, but you were carrying it ___18___ all these years. I want to thank you for calling me...for your sake.”

Jimmy inspired me to ___19___ all 101 items on my list within two years, and I always remember what I learned from the course: It’s never too late to ___20___the past wrongdoings.

1. A. something      B. anything     C. somebody   D. anybody

2. A. ashamed B. afraid  C. sure    D. proud

3. A. private   B. secret  C. interesting  D. funny

4. A. foolish   B. polite  C. simple D. brave

5. A. expected B. suggested   C. ordered      D. demanded

6. A. connect with        B. depend on  C. make apologize to D. get along with

7. A. improve B. continue     C. realize D. keep

8. A. notes      B. list      C. plan    D. stories

9. A. any B. most   C. none   D. all

10. A. part      B. game  C. trick   D. record

11. A. view     B. sign    C. attention     D. remark

12. A. also      B. even   C. still     D. ever

13. A. appears B. considers    C. presents      D. remembers

14. A. angry   B. happy C. doubtful     D. alive

15. A. words   B. rings   C. repeats       D. calls

16. A. cold     B. plain   C. nervous      D. lively

17. A. in case  B. so long as   C. unless D. because

18. A. around  B. out     C. on      D. away

19. A. build up       B. make up     C. clear up      D. give up

20. A. regret   B. forgive       C. right   D. punish

题型:多项选择题

女性,18岁,因尿少、水肿、头晕、腰痛1周入院,血压140/100mmHg,血红蛋白120g/L,血清白蛋白40g/L,尿蛋白(++),白细胞3~4个/HP,红细胞10~15个/HP,抗链球菌溶血素明显升高,补体C3低下,血尿素氮8.3mmol/L,血肌酐178μmol/L,B超示双肾增大,最可能的诊断是().

A.急性肾盂肾炎

B.急性肾炎

C.肾病综合征

D.慢性肾炎

E.慢性肾衰竭

题型:多项选择题

新中国现代化的发展历史,也是中国“五年计划”()的演变历史。

A.不断成功

B.不断创新

C.不断试错

D.不断正确

题型:多项选择题

下列关于教育费附加的表述正确的是( )。

A.所有单位和个人适用的教育费附加征收率都是3%

B.对营业税减免退税时,不退还已征收的教育费附加

C.教育费附加不得减征或免征

D.对海关进口的产品征收增值税、消费税的同时征收教育费附加

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