第81-92 题为套题:核保与理赔是保险经营的核心环节。核保人员与理赔人员必须全面了

题型:单项选择题

问题:

第81-92 题为套题:核保与理赔是保险经营的核心环节。核保人员与理赔人员必须全面了解和主动实践职业行为规范,努力做好核保与理赔工作。

核保人员在工作中应与客户保持良好的关系。为稳定客户群,核保人员应做到( ):①为客户提供专业性的善意建议;②为客户选择恰当的保险产品;③公开必要的信息;④为客户保密。

A.①②③④

B.②③④

C.①②④

D.①②③

考点:中国人身保险从业人员(CICE)中国寿险管理师2011年春季中国人身保险从业寿险管理师、寿险理财规划师、员工福利规划师资格考试A2《保险从业人员职业道德》A卷
题型:单项选择题
完形填空.
     It was Mother's Day. I was so busy with my work that I couldn't   1   back home. When I passed by a   2  shop, a(n)   3   came to my mind, "I'll send Mum some roses."
     While I was   4   my flowers, a young man went inside. "How many roses can I get  5  only five dollars, Madam?" he asked. The assistant was trying to tell him roses were as  6  as forty dollars a dozen - maybe he would be happy with carnations(康乃馨). "No, I  7   have red roses." he said, "my mum was   8   ill last year and I didn't spend much time with her. Now I want to get something special, roses, as rose is her         ."
     After hearing it, I said I would pay   10   of the money for the young man.  11   by both of us, the assistant said, "Well, lovely young man, thirty dollars a dozen, only for you." Taking the roses, the young man
almost jumped into the  12  and ran out of the shop. It was   13   worth twenty-five dollars I paid to see
the exciting   15  . Then I paid for my dozen of roses and told the assistant to  14   them to my mother.
     As I walked out, I felt   16  . Suddenly I saw the young man crossing the street and going into a park.
But soon I  17   it was not a park   18  a cemetery(公墓). Crying, the young man carefully   19   the roses, "Mum, why didn't I tell you how much I loved you? God, please help me find my mum and tell her I love
her."
     Seeing this, I turned and quickly walked to the   20  . I would take the flowers home myself.
( )1.A. go        
( )2.A. vegetable  
( )3.A. fact      
( )4.A. picking    
( )5.A. with      
( )6.A. much      
( )7.A. might      
( )8.A. a bit      
( )9.A. flower    
( )10.A. all      
( )11.A. Surprised
( )12.A. roses    
( )13.A. very      
( )14.A. moment    
( )15.A. give      
( )16.A. relaxed  
( )17.A. understood
( )18.A. and      
( )19.A. laid      
( )20.A. man      
B. come    
B. clothing
B. word    
B. watering
B. for    
B. cheap  
B. have to
B.  hardly
B. favorite
B. some    
B. Pleased
B. assistant
B. well    
B. time    
B. offer  
B. amazed  
B. realized
B. or      
B. lay    
B. street  
C. return  
C. rose    
C. idea    
C. selling
C. at      
C. expensive
C. should  
C. badly  
C. dream  
C. the rest
C. Excited
C. air    
C. not    
C. scenery
C. present
C. shameful
C. learned
C. nor    
C. buried  
C. shop   
D. turn    
D. flower  
D. picture
D. showing
D. on      
D. high    
D. can    
D. nearly  
D. gift    
D. much    
D. Moved  
D. street  
D. only    
D. incident
D. send    
D. nice    
D. told    
D. but    
D. grew    
D. cemetery
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A.客房服务中心

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