客户期望与实际获得服务之间的差距，称为（）A.质量标准差距 B.管理层认知差距 C. 发布时间：2017-07-21 07:53 │ 来源：www.tikuol.com 题型：单项选择题 问题： 客户期望与实际获得服务之间的差距，称为（）A.质量标准差距B.管理层认知差距C.服务质量感知差距D.服务传递差距
题型：单项选择题 完形填空。 Tom and his sister 1 a big house. The house is 2 the foot of 3 hill. Near 4 there is a school. There 5 four people in their family. Their father is a farmer. He has a 6 and works 7 it all day.Their mother is 8 home. Tom goes to school, but his sister 9 . Tom likes 10 and running. His sister likes them, too.( )1. A. has ( )2. A. at ( )3. A. the ( )4. A. them ( )5. A. are ( )6. A. factory ( )7. A. on ( )8. A. in ( )9. A. goes ( )10. A. swimming B. have B. on B. / B. the B. is B. farm B. in B. stay B. study B. swims C. is C. in C. a C. hill C. has C. shop C. at C. at C. don't C. to swims D. are D. near D. both D. it D. have D. hospitalD. with D. get D. doesn't D. swim 查看答案