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A big part of being an effective team member is being a good listener, so listening carefully is very important. Do you think your listening skills need improving? Simply remember the ladder to become a better listener.
Look at the person who is speaking to you. If you make eye contact, the speaker feels like he has your undivided attention. If an individual comes into your office to talk, stop what you are doing. When you continue typing or staring at your computer screen, the person talking to you feels insignificant.
Ask questions. This shows you’re interested and that you are hearing what he is saying.
Don’t interrupt. When you interrupt, the speaker feels you’re not interested in what he is saying and will be frustrated(沮丧的) by the inability to finish a complete thought. Take the time to listen---just relax and open your ears!
Don’t change the subject. Changing the subject indicates that your mind is elsewhere. It shows you’re not concentrating on what’s being said at that moment, and this makes the speaker feel uncomfortable. If you change the subject, the speaker could also get the impression that you’re avoiding the topic and may be hesitant to bring it up again.
Empathize(有同感). When someone shares information with you, put yourself in his shoes. Doing this will allow the two of you to discover solutions more easily and will also help you appreciate a perspective(观点) different from you own.
Respond verbally(口头地) and non-verbally. Using an enthusiastic tone shows you’re interested in what the speaker is saying. Smiling helps too! Avoid crossing your arms since this can be interpreted(解释) as being closed off. If you’re speaking with someone who’s sitting, you should sit too. Standing over someone is too official and may make the other person feel uncomfortable.
If you are unsure whether you are a good listener or not, simply take the following test. In your next meeting or conversation, make a mental note, even better, write down on a piece of paper the number of times you interrupt. The fewer marks there are on your paper, the better listener you are! This seems like a silly test, but you may be surprised by the quantity of marks on your paper. After all, the worst listeners usually aren’t aware that their listening skills need some attention or improvement.
Title
| To be a good listener
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小题1:________
| Listening carefully helps a person to be an小题2:_________ team member.
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小题3:______to improve listening skills
| Look at the person 小题4:______________ to you.
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Ask questions to show that you have小题5:_______ in what a person is saying.
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Don’t interrupt. Let the person finish his talk, or he may be filled with frustration if they aren’t 小题6:_________ to express themselves completely.
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Don’t change the subject, or else the other may think you are not paying 小题7:___________ to what he is saying.
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Show empathy to the speaker. That may make it 小题8:__________ for you to discover solutions and help you appreciate a different view.
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Responding verbally and non-verbally, such as speaking enthusiastically, smiling, etc.
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Self-test
| 小题9:____________ the number of times you interrupt others.
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Those who don’t have an awareness of the importance of improving their listening skills are the 小题10:______________ listeners.
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