下列属于大型企业的特点的是() A.专业人员比率低 B.分权程度高 C.管理层次的数

题型:单项选择题

问题:

下列属于大型企业的特点的是()

A.专业人员比率低

B.分权程度高

C.管理层次的数目少

D.部门和职务的数量少

考点:企业经营管理企业经营管理题库
题型:单项选择题
I stood in line to sign up for the middle school track(田径)team.
“Track isn't an      sport.” the coach said. “Are you ready to practice hard every day?”
“Oh, yes. I love running.” I replied.
“Well, that's good,” the coach said.“     starts tomorrow after school.”
I was a little nervous about running with mostly older students, but I decided to face my fear.
“Welcome to the first day of practice.” the coach ordered everyone to the bottom of a sand hill. “Okay.”, he said, “This is the       practice we'll do all season. You are going to run up and down the sand hill ten times as fast as you can. If you can't     _it, move to the side.” We all lined up, legs ready.
“Go!”the coach shouted, and      we went.
I considered myself a bit small but strong. Running up that hill, however, was harder than I had imagined it would be. The sand kept falling down under my feet and it was hard to keep balance(平衡). I tried      my feet in deeper, but people kept passing me shouting “Look out!” and “Move off to the side!”
“Don't cry,” I told myself as tears filled my eyes. I had to step aside. I went home from practice feeling like a(an)    .
That night my dad noticed sad face and asked what was wrong. The story came pouring out. Dad listened quietly and then asked, “How      do you want to run?”
“I really want to run,” I whispered through my tears.
“Then, run,” he said. “Everyone will respect you if you don't stop and give      all you have. I know how strong-mined you can be when you set your mind to it.”
The next day the hill looked as hard as it had been the day before, but I had a new attitude and something to     . “Go!” the coach shouted. Several older students ran by me as we started up the hill. I still fell in the sand, and I still wanted to leave every step of the way; but I kept      slowly and progressively. When I reached the top, I gave a silent cheer and headed back down again. My dad was right. I won      that day and became a part of the team. On my last time down, everyone clapped and cheered.
小题1:
A.oldB.easyC.excitingD.unusual
小题2:
A.PracticeB.ProgressC.ClassD.Work
小题3:
A.funniestB.hardestC.safestD.worst
小题4:
A.getB.findC.makeD.follow
小题5:
A.awayB.outC.upD.by
小题6:
A.fixingB.restingC.shakingD.digging
小题7:
A.stranger[B.failureC.honorD.hero
小题8:
A.badlyB.quicklyC.hardD.well
小题9:
A.themB.youC.usD.it
小题10:
A.changeB.realizeC.learnD.prove
小题11:
A.climbingB.jumpingC.fallingD.rushing
小题12:
A.trustB.praiseC.respectD.support
题型:单项选择题

在学习生活中,我们要积极地增进与老师的情谊,下列做法有利于增进师生情谊的有                                          【  】

①认真听讲,尊重 老师的劳动     

②积极与老师进行有效的沟通

③进行换位思考,理解老师        

④正确对待老师的表扬与批评

A.①②③

B.②③④

C.①③④

D.①②③④

题型:单项选择题

人身保险产品具有层次性,其中帮助顾客获得理财服务、健康咨询属于人身保险产品的哪一层次?()

A.核心层次

B.形体层次

C.互助层次

D.附加层次

题型:单项选择题

新加坡航空公司是一个在全球范围内享有良好声誉的航空服务公司。尽管规模不算太大,影响力也比较小,但公司赢得了广大乘客心口一致的称赞。其根本原因在于公司强调服务客户,强调无论如何都应该以客户需求作为经营和管理的出发点。在客户服务方面,公司向部门定期提供简报。例如,《非常时刻》是针对所有的机内人员,包括舱内的和驾驶舱人员的一份简报;还有《高基点》是特别为地面服务人员提供的。《非常时刻》每个月发行一次,包括有12-16页的新闻和评论,简报的目标是使8000名机内人员了解航空公司最近为乘客们所做的一切,简报注重报道团队合作、最近所出现的问题和解决情况以及上个月的活动资料等事宜《非常时刻》也包括一个固定的栏目——摘录8篇或9篇信件,一半是投诉一半是赞扬信,公司很严肃地采纳正当的批评意见。《高基点》是双月刊,大约是8-12页,主要针对地面上的服务群体,包括售票、预订、登记以及包裹处置、后勤和运输。这个简报和《高起点》基本相似,内容都是和地面的服务人员相关,《高起点》一个固定的栏目是“服务建议”,主要说明雇员是公司的眼睛和耳朵,而且每个成员都有责任代表公司去观察、去聆听,从而提高公司的形象。对服务质量的竞争和奖励上也有固定的栏目。新加坡航空公司通过机内杂志使乘客们信息灵通。这个月刊包括一个“执行董事训言”和一个来自博士的私人留言的栏目,博士概述有关服务方面的新计划、新打算。有一个固定的栏目叫做“空中轮廓”,通知乘客们关于新加坡航空公司最新的投资项目,例如,飞机库、飞行员训练设施,著名的度假胜地和合资联营旅馆。博士说:“我们一直很重视乘客的信息反馈,重新检验服务程序;研究新的科技对我们事业的作用,进一步提高我们的服务水平。”博士又详细解释道:“我们采用多样的、系统的方法来获取乘客的信息。每季度对乘客进行调查并且和一些常客进行小组集中讨论。我们确实收集到了一些投诉,但值得骄傲的是,我们能够迅速地解决它们,并且把信息反馈给相关人员。我们非常重视投诉,投诉能提高我们的工作。我们很重视服务的完美,而不是补救。的确,我们有很多相应的计划来弥补事故的发生,我们公布一个‘尽善尽美’的信条,对发生的任何灾难尽力在现场提供弥补措施和公平的赔偿。有时我们使用《优先》杂志,一个经常性向乘客发行的刊物,来获取乘客对新构想的反映。最近,我们欲安装传真登记来完善我们的电话登记系统,对此我们征求旅客的信息反馈。”

新加坡航空公司定期发放简报的目的是()。

A.通过简报进行内部人员之间的沟通

B.为了宣传公司产品

C.取得反馈信息,更好地服务于客户

D.完成内部员工的爱岗教育

题型:单项选择题

非歧视原则是世贸组织中最重要的原则,这个原则是通过()

A.最惠国待遇和国民待遇条款体现的

B.关税保护和关税减让体现的

C.禁止倾销和限制出口补贴条款体现的

D.豁免与紧急行动原则体现的

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