客服代表在遇到客户的“真实反对意见”时，应如何处理？ 发布时间：2019-10-30 21:59 │ 来源：www.tikuol.com 题型：问答题 简答题 问题： 客服代表在遇到客户的“真实反对意见”时，应如何处理？
题型：问答题 简答题 阅读理解。Chinese NameLi NanationalityChinaDate of birthFebruary 26,1982Place of birthWuhan, HubeiHeight172cmWeight65kg She is the first Asian(亚洲) woman to win a Grand Slam(大满贯) final in the French Open on June 4, 2011. She is a cool woman. Miss Li has a tattoo (纹身). She has dyed her hair many different colors. At the age of 6, she started(开始) to play tennis, but she didn’t like to play it, because she didn’t have time to play. But now tennis is her favorite sports.1. Li Na was born(出生) in ______.A. 1982B. 1984 C. 1986D. 19902. The underlined word "dyed" here means "______" in Chinese.A. 剪 B. 洗烫 C. 染色 D. 梳理3. When she started to play tennis, Li Na ______ it.A. liked B. didn't like C.loved D. enjoyed4. Which of the following is WRONG(错误的) about Li Na?A. Li Na is from Wuhan, Hubei. B. She is the second Asian(亚洲) woman to win a Grand Slam(大满贯) C. Li Na's height is 172cm.D. Li Na doesn't like playing tennis now.5. The passage mainly tells us ______.A. something about the tennisB. something about how to play tennisC. the Chinese people and the tennis D. the Grand Slam champion - Li Na 查看答案
题型：问答题 简答题 患者男性，70岁，因冠心病住院治疗，护士在巡视病房的时候，患者的二女儿提出让护士为其父亲修剪指甲，而自己在全旁看报纸，为此护士心里很不舒服。此时影响护士和患者家属关系的主要因素是A．角色心理差位B．角色期望冲突C．角色责任模糊D．理解差异E．信任危机 查看答案