客户服务中心每月要核算单位维系客户的成本,并有书面分析记录,用以改进维系客户流程。计

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问题:

客户服务中心每月要核算单位维系客户的成本,并有书面分析记录,用以改进维系客户流程。计算方法:()÷().

考点:中国电信知识竞赛电信客户服务知识电信客户服务知识题库
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根据短文内容回答问题。

     My name is Liu Ling. I have a good father. He is a driver. He's forty years old. He's short and fat.

He has a blue taxi. He drives it in my city. Every day he is very busy. He often has breakfast very early

and has dinner very late. When he is free, he will go fishing in the park with me. He's good at fishing.

Every time he can catch many fish. My mom often says he's a good fisherman. But I think he's a good

kite maker. He often makes kites for me in spring then we fly kites in the park.

My father is a good man. He works hard. He loves my family. I love him, too.

1. What does Liu Ling's father do?

    He is ________________________________________________________________.

2. How old is Liu Ling's father?

    He is ________________________________________________________________.

3. What color is Liu Ling's father's car?

    It is _________________________________________________________________.

4. What is his father good at?

    He is good at__________________________________________________________.

5. What does his father often do in spring?

    He often______________________________________________________________ for me.      

题型:填空题

一位初一的学生动不动就对父母说:“你不懂”、“懒得和你说”、“你好烦”。他声称自己最长时间一个月没和父母说话,并很坦然地说:“因为父母不了解我,我不想和他们说话,就算说了也白说。”我们应该教育这位同学(   )

①父母的做法是正确的 ②因为年龄差异导致代沟是正常的,但我们要正确对待 ③父母不了解我们,是因为我们的大部分行为是错误的 ④要尊重、理解父母,积极架起沟通的桥梁

A.①③  

B.①②④  

C.②④  

D.③④

题型:填空题

37—38基于以下题干:
据1999年所作的统计,在美国35岁以上的居民中,10%患有肥胖症。因此,如果到 2009年美国的人口将达到4亿的估计是正确的话,那么,到2009年美国35岁以上患肥胖症的人数将达到2 000万。

以下哪项最可能是题干的推测所假设的

A.在未来的10年中,世界的总人口将有大的增长。

B.在未来的10年中,美国人饮食方式将不会有任何变化。

C.在未来的10年中,世界上将不会有大的战争发生。

D.到2009年,美国人口中35岁以上的将占了一半。

题型:填空题

影响脑神经系统发育最重要的激素是()。

A.糖皮质激素

B.生长激素

C.胰岛素

D.肾上腺素

E.甲状腺激素

题型:填空题

下面哪个测试软件中,测试点与小区的实时连线是连接到基站,而不是细化地连接到服务小区()。

A.Pilot Premier v6

B.Agilent 64

C.TEMS investigation3.2

D.CDS 2.5

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