客户满意度是指客户购买产品后,对产品的使用效果和期望值进行比较,所形成的愉悦或失望的

题型:单项选择题

问题:

客户满意度是指客户购买产品后,对产品的使用效果和期望值进行比较,所形成的愉悦或失望的感觉状态。( )

A.

A.正确

B.

B.错误

C.

C.放弃

考点:证券经纪人考试证券经纪业务营销证券经业业务营销概述
题型:单项选择题

     There is one language that is used in every country in the world. The people who use it are young and

old, short and tall, thin and fat. It is everybody's second language. It is easy to understand, although you

can't hear it. It is sign language.      

     When you wave to a friend who is across the street, you are using sign language. When you smile at someone, you are saying, "I want to be friendly", but you are not using speech. You are using sign language. When you raise your hand in class, you are saying, "Please ask me. I think I know the correct answer."     

      Babies who can't talk can point at things. They are using sign language. A policeman who wants to

stop traffic holds up his hands. He is using sign language.      

     Many years ago, a French priest, Charles Michel de Epee, became interested in education for deaf

people. He invented a finger alphabet (字母表). It is still in use. People can make the sign for letters and

spell words with their hands, and deaf people can read and understand them. Soon there were schools for the deaf in many countries. The only university for the deaf is Gallaudet College in Washington, D.C.      

     Today, in the United States, there are special TV news programs for deaf people. The newsreader tells the news in sign language. At the same time, the words appear on the TV screen.      

     The actors in the Theatre of Deaf don't spell every word. Sometimes they use hand signs. When they

put two hands together, it means sandwich. They can make a roof with their hands when they want to

show a house. One finger in front of an actor's mouth can mean quiet. You can talk to people who are

behind windows that are closed. And when you go swimming with your friends, you can have

conversations under water.      

     How many hand signs do you use every day?

1. Which of the following about sign language is TRUE? 

A. It is a special language used in a few countries in the world.

B. It is a way to express one's ideas without words.

C. It is only used by the deaf.        

D. It can be heard.

2. If you want to express the idea that "I am very friendly" to someone, you will _____.

A. raise your hand            

B. put one hand onto the other

C. smile to the person        

D. make a roof with your hands

3. Which of the following is TRUE according to the passage?

A. Hand signs instead of finger signs are used everyday.

B. There are schools, colleges and universities for the deaf in the USA.

C. The French priest Charles invented sign language.      

D. Even babies are using sign language.

4. The passage is mainly about ______.

A. an introduction to sign language      

B. the importance of sign language

C. a famous priest in France            

D. how to use sign language  

题型:单项选择题

肾小管病变疾患早期,尿中下列物质最早出现变化的是()。

A.清蛋白

B.β2-微球蛋白

C.转铁蛋白

D.急时相反应蛋白

E.IgG

题型:单项选择题

CTC操作终端应具有用户登陆管理功能,临时限速的设置和取消等关键操作应输入双重口令,执行()确认原则。

题型:单项选择题

工程图纸中,除建筑标高以“m”为单位标注外,其他尺寸均以()为单位。

A.m

B.km

C.cm

D.mm

题型:单项选择题

在一个安装好的灭火系统中,有两根细管引至机身外,这些管路出口处被指示膜片盖住,下面哪种说法是正确的。()

A、当黄色指示膜片不见时,表示灭火系统已发生过热喷射

B、当黄色指示膜片不见时,表示灭火系统已正常喷射过

C、当红色指示膜片不见时,表示灭火系统已正常喷射过

D、当绿色指示膜片不见时,表示灭火系统已发生过热喷射

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