95598客户服务模块普通座席应具备哪些功能?

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问题:

95598客户服务模块普通座席应具备哪些功能?

考点:电力职工应知应会知识营销技术支持系统营销技术支持系统题库
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写出下列处方中各成分的作用

润湿剂

A.醋酸氢化可的松微晶25g
B.氯化钠8g
C.吐温80 3.5g
D.羧甲基纤维素钠5g
E.硫柳汞0.01g/制成1 000ml

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In the southern part of America, when somebody has a birthday, often family or friends, or both, will arrange a party. The party could be elaborate(精心准备的)and include a meal or may be simple with a birthday cake and drinks. One does not plan, nor give, one’s own birthday as is the custom in some cultures. At a party there is usually a decorated cake, often with the words “Happy Birthday” and with the name of the person written on the top of the cake. Sometimes there is also one candle for each year of the person celebrating the birthday before the cake is cut. While blowing out the candles, the person makes a wish for something pleasant.

Usually those invited to a birthday party will bring a gift for the person honored. Gifts given by friends do not have to be expensive, but the family of the birthday person will spend whatever they can afford on a gift.

Christmas parties also are very popular in the South. Often this is the only time during the year that some people see acquaintances(熟人). These parties can be elaborate or simple, ranging from a buffet(自助餐)to a reception called “open house (家庭招待会)”. If you are invited to one of these, you don’t need to take a Christmas gift, as it is not customary to take the hostess a gift every time you are invited to a party or a meal. However, if you wish to take a gift, it should only be something useful and inexpensive and should be given to the hostess at the door as you enter the party. Usually gifts of Christmas food treats are the most appreciated.

51. On one’s birthday, before blowing out the candles, he or she will______.

A. wear beautiful clothes          B. eat birthday cake

C. invite friends                 D. make a wish

52. This passage mainly tells us about __________.

A. two kinds of parties in the southern United States

B. how to arrange a birthday party

C. how to arrange a Christmas party

D. who will arrange a party

53. In southern America , birthday parties are often arranged by _________.

A. friends     B. oneself      C. family        D. Both A and C

54. Which of the following is true?

A.For a birthday party, the cake is often cut before candles are blown out.

B.For a birthday party, neither friends nor the family will buy expensive presents.

C. It’s customary to take the hostess a gift when you are invited to a party.

D.If you take a gift to a Christmas party, you’d better take something useful and inexpensive.

55. What kind of gift is the best if someone is invited to a Christmas party?

A. Expensive things     B. Candles      C. Food      D. Money

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对于用肾上腺糖皮质激素治疗迟发性哮喘的机制,下列哪项不正确()

A.抑制磷酸酯酶A

B.抑制前列腺素、血小板活化因子合成

C.抑制组胺脱羧酶,减少组胺形成

D.抑制小血管收缩,减少渗出和炎症细胞浸润

E.增加β受体数量

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当判别软土的上述方法有争议时,又应如何处理?

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用尿糖定性试验检查糖尿病病人和正常成年人各500名,结果糖尿病病人中有300例阳性,200例阴性,正常成年人有50例阳性,450例阴性。如果某人尿糖定性试验阳性,其患有糖尿病的可能性为()。

A、300/450×100/1000=66.67%

B、200/450×100/100=44.44%

C、450/500×100/100=90%

D、200/500×100/100=40%

E、300/500×100/100=60%

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