服务质量的（）要求营销人员有接近卷烟零售客户的能力，对人和事敏感，能够理解对方，进而
题型：单项选择题
问题：
服务质量的（）要求营销人员有接近卷烟零售客户的能力，对人和事敏感，能够理解对方，进而对每个卷烟零售客户关心和关注。
A、响应性
B、知识性
C、情感性
D、公平性
题型：单项选择题
任务型阅读（共10小题；每小题1分，满分10分）
请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。
注意：每个空格只填1个单词。
Do we need an “Ivy League(常春藤联盟)”?
China may soon have its own “Ivy League”, with a union of top universities.
The term originally referred to an athletic conference of eight top universities in the northeastern US. The Chinese version, which was officially started in mid-October, consists of nine famous universities, including Peking, Tsinghua, Zhejiang and Fudan. The union is supposed to result in student exchange programs, recognition of academic achievements, and other joint programs.
The news of this Chinese “Ivy League” has received mixed responses from the public and press. Some negative critics have dismissed it as yet another example of the wishful copying of international practices without fully understanding them. Others say that the “Ivy League” is not necessary but that the union is a good idea, one that could promote academic development.
So what’s your opinion on a Chinese “Ivy League”? Do we need one?
Yes. Ivy League or not, nine of China’s best universities cooperating is a good thing.
These universities combining resources could create a better environment for students and for research. It could also save a lot of time and resources because it would mean fewer unnecessary investments for some of the universities.
Allowing students to move to or have exchanges with other universities could broaden their horizons, improve their social skills and create more employment opportunities. The results could be more important than lessons and achievements.
The term “Ivy League” carries a sense of academic excellence, tradition and reputation. If borrowing such a term could encourage students’ and professors’ mental state and improve Chinese higher education, then there’s no reason not to do it.
No.Universities should do some work on increasing cooperation instead of copying an “Ivy League” model.
Many Chinese universities already have such cooperation with each other. If this cooperation were associated with the “Ivy League”, it would just distract (分散) attention and resources and have a negative effect.
These Chinese universities are all state-run and most get their funding from the government. They’re quite similar to each other in many ways and more cooperation wouldn’t bring about as much potential ability as between , say, public and private, or Chinese and foreign universities.
China should find its own way to develop world-class universities instead of by copying some foreign practices. We have our own unique conditions and foreign lessons often don’t apply well here. 