()是处理客户提出不满的大忌。服务工作非常忌讳营业员不能站在客户的立场上去思考问题,

题型:填空题

问题:

()是处理客户提出不满的大忌。服务工作非常忌讳营业员不能站在客户的立场上去思考问题,对于任何客户提出的不满,无论其合理性是否已被证实,都不要急着推卸责任。

考点:考研政治固定通信业务固定通信业务题库
题型:填空题

阅读理解。

     Scientists have devised a way to determine roughly where a person has lived using a strand (缕) of hair,

a technique that could help track the movements of criminal suspects or unidentified murder victims.

     The method relies on measuring how chemical variations in drinking water show up in people's hair.

     "You're what you eat and drink, and that's recorded in your hair," said Thure Cerling, a geologist at the

University of Utah.

     While U.S. diet is relatively identical, water supplies vary. The differences result from weather patterns.

The chemical composition of rainfall changes slightly as rain clouds move.

     Most hydrogen and oxygen atoms in water are stable, but traces of both elements are also present as

heavier isotopes (同位素). The heaviest rain falls first. As a result, storms that form over the Pacific deliver

heavier water to California than to Utah.

     Similar patterns exist throughout the U.S. By measuring the proportion of heavier hydrogen and oxygen

isotopes along a strand of hair, scientists can construct a geographic timeline. Each inch of hair corresponds

to about two months. Cerling's team collected tap water samples from 600 cities and constructed a map of

the regional difference. They checked the accuracy of the map by testing 200 hair samples collected from

65 barber shops. They were able to accurately place the hair samples in broad region roughly corresponding

to the movement of rain systems.

     "It's not good for pinpointing (精确定位)," Cerling said. "It's good for eliminating many possibilities."

     Todd Park, a local detective, said the method has helped him learn more about an unidentified woman

whose skeleton was found near Great Salt Lake. The woman was 5 feet tall. Police recovered 26 bones, a

T-shirt and several strands of hair. When Park heard about the research, he gave the hair samples to the

researches. Chemical testing showed that over the two years before her death, she moved about every two

months. She stayed in the Northwest, although the test could not be more specific than somewhere between

eastern Oregon and western Wyoming.

     "It's still a substantial area," Park said,"But it narrows its way down for me."

1. What is the scientists' new discovery?

A. One's hair growth has to do with the amount of water and drink.

B. A person's hair may show where they have lived.

C. Hair analysis accurately identifies criminal suspects.

D. The chemical composition of hair varies from person to person.

2. What is said about the rainfall in America's West?

A. There is much more rainfall in California than in Utah.

B. The water it delivers becomes lighter when it moves inland.

C. Its chemical composition is less stable than in other areas.

D. It gathers more light isotopes as it moves eastward.

3. What did Cerling's team produce in their research?

A. A map showing the regional difference of tap water.

B. A collection of hair samples from various barber shops.

C. A method to measure the amount of water in human hair.

D. A chart illustrating the movement of the rain system.

4. What is the practical value of Cerling's research?

A. It helps analyze the quantity of water in different regions.

B. It helps the police determine where a crime is committed.

C. It helps the police narrow down possibilities in detective work.

D. It helps identify the drinking habits of the person under investigation.

题型:填空题

患者,女,40岁,缺失,金属烤瓷桥修复。作蜡型时采用同切开窗法制作

基底冠蜡型回切量不正确的是()

A.切缘1.5~2mm

B.唇侧1~1.2mm

C.舌侧0.5~1mm

D.面1.2~2mm

E.邻面不大于1mm

题型:填空题

中药化学中的有效成分是指

A.需要提取的成分

B.含量高的化学成分

C.具有某种生物活性或治疗作用的成分

D.对人体有用的成分

E.一次代谢产物

题型:填空题

明星:媒体:炒作( )

A.经济学:政策:复苏

B.商品:市场:交换

C.国家:武器:战争

D.分歧:会议:谈判

题型:填空题

老王40岁有一张5年前购买的分期缴费递延年金保单,缴费期20年,递延期10年,保证领取期15年,年缴保费10万元,领回期年金20万元,若不考虑纯保费,这张保单的投资报酬率多少

A.1.48%

B.2.29%

C.3.47%

D.4.86%

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