对于投诉处理工作来说,()是有效处理投诉的先决条件。A.态度 B.胆识 C.知识 D

题型:单项选择题

问题:

对于投诉处理工作来说,()是有效处理投诉的先决条件。

A.态度

B.胆识

C.知识

D.形象

考点:通信业务营业知识考试固定通信业务固定通信业务题库
题型:单项选择题

Social customs (习俗) and ways of behaving change all the time. Things that were considered impolite many years ago are now acceptable. Just a few years ago, it was considered to be impolite behavior for a man to smoke on the street. No man who thought of himself as being a gentleman would make a fool of himself by smoking when a lady was in the room.

Customs also differ from country to country. Does a man walk on the left or the right of a woman in your country? Or doesn’t matter? What about table manners (行为)?

The Americans and British people not only speak the same language but also share a large number of social customs. For example, in both America and England, people shake hands when they meet each other for the first time. Also most Englishmen will open a door for a woman or offer their seats to women, and so will most Americans. Promptness (准时) is important both in England and in America. That is, the dinner guest (客人) either arrive close to the time that has been made or calls up to explain his delay (耽误).

The important thing to remember about social customs is not to do anything that might make other people feel uncomfortable —especially if they are your guests. There is an old story about a man who gave a very formal dinner party. When the food was served (服务), one of the guests started to eat his peas with a knife. The other guests were amused or greatly surprised, but the host calmly picked up his knife and began eating in the same way. It would have been bad manners to make his guest feel foolish or uncomfortable.

小题1:The underlined phrase “make a fool of himself” in the first paragraph means        .

A.make himself strong

B.make himself rich

C.make himself comfortable

D.make himself seemed like a fool小题2: If a dinner invitation is for six o’clock, the guest is supposed to arrive at        six.

A.nearly or a minute or two later than

B.a quarter past

C.a quarter to

D.much later than小题3:The last example in the passage shows       .

A.the correct way to use a knife at table

B.that it is good manners not to make your guest feel foolish or uncomfortable

C.that social customs and ways of behaving change too fast

D.that different counties have different customs小题4:The best title of the passage is         .

A.Different Customs

B.Social Customs

C.Customs Are Changing Fast

D.Different Countries, Different Customs

题型:单项选择题

称林则徐是“开眼看世界”的第一人是因为他[ ]

A.认识到清政府的腐败    

B.认识到鸦片泛滥的危害

C.迈开了步 “师夷长技”的第一  步

D.曾上书道光帝

题型:单项选择题

胃泌素的生理作用中,哪项是错的()

A.刺激胃粘膜细胞增殖 

B.刺激胃粘膜细胞分泌盐酸与胃蛋白酶原 

C.刺激胃窦与肠运动 

D.刺激胰液、胆汁分泌 

E.刺激幽门括约肌收缩

题型:单项选择题

实验室的通风橱可以用于配备()

A.有挥发性的试剂

B.腐蚀性的试剂

C.刺激性的试剂

D.有毒的试剂

题型:单项选择题

物资出库程序中不包括()

A、备货

B、装卸搬运

C、出库

D、交接

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