为了及时了解客户对物业服务的意见、建议以及满意情况.中国物业管理协会发布的《普通住宅

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问题:

为了及时了解客户对物业服务的意见、建议以及满意情况.中国物业管理协会发布的《普通住宅小区物业管理服务等级标准(试行)》中的一级、二级、三级标准都要求物业管理企业每年至少1次征询业主对物业服务的意见.而且三个级别物业服务的客户满意率分别应达到()以上。

A.98%,95%,90%

B.90%,85%,80%

C.85%,80%,75%

D.80%,75%,70%

考点:助理物业管理师助理物业管理师题库
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对进口货物收货人或其代理人未在规定的期限内向海关申报的,由海关自到期的次日起,至报关单位向海关申办货物进口手续之日止,按日征收进口货物到岸价格____的滞报金。

A.0.5%

B.1%

C.0.5‰

D.1‰

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关于肾盂癌的描述,不恰当的是()

A.T1加权,肾盂内可见肿块影

B.T1加权,肿块信号比尿液信号高

C.T2加权,肿块信号比尿液信号低

D.可以伴有肾盂积水

E.造影时肾盂内充盈缺损就可诊断为肾盂肿瘤

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要在Windows安装某个软件,可用鼠标左单击

A.任务栏的"En"处

B.桌面的"回收站"

C.开始菜单设置控制面板添加/删除程序

D.开始菜单程序附件添加/删除程序

E."我的电脑"

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安全生产许可证的有效期为几年?

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Do you want to have a close friend? Do you know how to make a good friend? Now, let me tell you. Before you make friends, you have to decide who you want to be your friends. Most people like to have friends who like to do the same kind of things they do.

The quickest way to make a friend is to smile. When you smile, people think you are friendly and easy to talk to. It may not be easy at first to smile, but remember most people will stay away from a scared or angry looking face.

One easy way to start a conversation with someone is to say something nice about him. Think about how great you feel when someone says something nice to you. Doesn’t it make you want to keep talking to that person?

Ask your new friends questions about themselves. Who’s their favorite singer, where do they live, what do they do after school are all good questions to start a conversation. Make sure you have something to add to the conversation, too. When someone asks you a question, do have an answer for them. There’s nothing that will stop a conversation quicker than a shrug (耸肩) for an answer.

Kids who show an interest in other kids and who are kind and friendly make good friends. Remember, everyone wants to be around people who like to do similar things and people who are nice to them.

小题1:What does the underlined word scared( in para.2) mean?

A.holy

B.frightening

C.happy

D.sad小题2:The main idea is _________.

A.how to start a conversation

B.how to praise a person

C.how to make friends

D.the importance of making friends小题3:What kind of people are easy to become friends?

A.who are happy every day.

B.who often speak ill of others.

C.who are good at communicating .

D.who share the same interest.小题4:If a person shrug , what does he/she mean?

A.being very proud

B.making no answer

C.being very happy

D.be humorous小题5:Most people enjoy talking to one _______.

A.who speaks highly of them

B.who are very out-going.

C.who is always smiling

D.who points out their shortcomings

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