Marks ＆ Spencer has a very good reputation

问题：

Marks ＆ Spencer has a very good reputation for job security and looking after its staff, with things like good perks, (1) , that sort of thing. Do those things actually (2)
I think it is, it is very important. When people have been working (3) , and they may have been in from seven or eight o’clock in the morning, they can come off the sales floor and can go to (4) and obviously they can have tea, coffee, or (5) , and can then buy at very reduced rates (6) , if they want one, or a roll and cheese, in a pleasant environment, (7) , food of the highest quality, there’re areas where they can (8) , or play pool or something, yeah, that is very important because they need (9) . At busy times, they need to get away from it, they need to be able to relax. In terms of all the (10) we’ve got, that is very important, when people know that they will be having medicals, and (11) is another thing, obviously there’s (12) that they will buy which they will be able to buy (13) . For Christmas bonus, we give all our general staff (14) which is guaranteed, and the (15) of that, actually, at the busiest time of the year when they’re (16) and working hard, is fantastic and to see their faces as you (17) with 10% of their salary in it. I believe the environment that you work in, (18) that you work with, the way you are treated, (19) , and the fact that your views are listened to, and you feel you are consulted, that makes people (20) and makes them get up and come to work in the morning.