服务最显著的特点是无形性,它给服务营销带来的影响是()。A、服务质量容易控制 B、服

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问题:

服务最显著的特点是无形性,它给服务营销带来的影响是()。

A、服务质量容易控制

B、服务不容易向顾客展示

C、供求矛盾大

D、顾客参与服务过程

考点:中级邮电经济中级邮电经济题库
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若|x+2|与(y-3)2互为相反数,则x3的值为[ ]

A.-6

B.9

C.-8

D.8

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下面这段文字有三句话,各有一处语病,请加以修改。(3分)

①一直以来,杭州积极弘扬南宋文化,继承古都遗产,努力让今天的杭州人生活得更美好。②最近,市委、市政府强调:杭州要加快启动南宋皇城大遗址综合保护工程,改善杭州城市知名度、美誉度和竞争力。③为此,市委、市政府号召大家继续发扬敢为人先、克难攻坚、和衷共济,加快建设步伐。

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交通车辆行驶带起的灰尘叫( )。

A.(A) 飘尘

B.(B) 降尘

C.(C) 扬尘

D.(D) 烟尘

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D

Tess still stood hesitating like a swimmer about to make his dive, hardly knowing whether to return or move forward, when a figure came out from the dark door of the tent. It was a tall young man, smoking.

He had an almost black face, though red and smooth. His moustache was black with curled points, though he could not be more than twenty-three or-four. There was all unusual force in his face, and in his daring rolling eyes.

“Well, my beauty, what can I do for you?” said he, coming forward. And seeing that she was quite at a loss: “Never mind me, I am Mr. d’Urbervilles. Have you come to see me or my mother”

This differed greatly from what Tess had expected. She had dreamed of an aged and dignified face. She tried to keep calm and answered-“I came to see your mother, sir.”

“I am afraid you cannot see her-she is ill in bed,” replied the representative of the house; for this was Mr. Alec, the only son of the noble family. “What is the business you wish to see her about?”

“It isn’t business-it is-I can hardly say what.”

“Pleasure”

“Oh no. Why, sir, if I tell you, it will seem…”

Tess’s sense of a certain ridicule was now so strong that despite her general discomfort at being here, her rosy lips curved(弯曲)towards a smile, much to the attraction of the young man.

“It is so foolish,” she stammered(结结巴巴地说); “I fear I can’t tell you”

“Never mind; I like foolish things. Try again, my dear,” said he kindly.

“Mother asked me to come,” Tess continued, “and, indeed, I was in the mind to do so myself.  But I did not think it would be like this. I came, sir, to tell you that we are of the same family as you.”

“Ho! Poor relations!”

“Yes.”

“Stokes”

“No; d’Urbervilles.”

“Ay, ay; I mean d’Urbervilles.”

“Our names are worn away to Durbeyfield; but we have several proofs that we are d’Urbervilles. The local scholars hold the view that we are, …and…and we have an old seal(印章)and a silver spoon marked with the same castle as yours. So mother said we ought to make ourselves known to you, as we’ve lost our horse by a bad accident; we can hardly make a living.”

“Very kind of your mother, I’m sure.” Alec looked at Tess as he spoke, in a way that made her uneasy. ”And so, my pretty girl, you’ve come on a friendly visit to us, as relations.”

“I suppose I have,” looking less confident and uncomfortable again.

“Well—there’s no harm in it. Where do you live? What are you?”

—Tess of the d’Urbervilles By Thomas Hardy

67. How does Tess feel in the whole course of the meeting with Alec?

A. Excited and hopeful                                 B. Nervous and uncomfortable

C. Surprised but comfortable                       D. Pleased but embarrassed

68. In the eyes of Tess, Alec is ________.

A. forceful and daring                                  B. unfriendly and talkative

C. a gentle and reliable man                       D. older than she had expected

69. Why does Tess pay the visit to the d’Urbervilles?

A. To see Alec himself.    

B. To see Alec’s mother.

C. To confirm that they are of the same family.

D. To make known their relationship and seek help.

70. Alec appears quite friendly to Tess mainly because ________.

A. Tess is his distant relation                      B. Tess looks polite to him

C. Tess is a pretty girl                     D. Tess looks ridiculous

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