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Is the customer always right? 小题1: Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
小题2: In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service. 小题3: In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale. 小题4: And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair? 小题5: It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”
A．People often point to America as an example of good customer service.
B．It is a question of expectations.
C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?
D．Then she asks for a discount until she gets an even better price.E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?