（）是指由于企业自身工作的过失而造成的客户流失，这种类型流失占客户流失总量的比例最高 发布时间：2017-05-02 00:54 │ 来源：www.tikuol.com 题型：单项选择题 问题： （）是指由于企业自身工作的过失而造成的客户流失，这种类型流失占客户流失总量的比例最高，带给企业的影响最坏。A．自然流失B．竞争流失C．自动流失D．过失流失
题型：单项选择题 阅读理解。 Jim was five years old. On his birthday he got a lot of birthday presents from his family,and one of themwas a beautiful drum (鼓). It was from his grandpa. Jim liked his drum very much.He made a terrible noise with it, but his mother didn't mind. His father wasworking during the day, and Jim was in bed when he got home in the evening, so he didn't hear the noise. But one of the neighbors didn't like the noise, so one morning a few days later, she took a sharp knife andwent to Jim's house while he was hitting his drum. She said, "Jimmy, do you know there's something niceinside your drum? Here's a knife. Open the drum and see what it is." 1. Jim's gave him a drum on his birthday. [ ]A. grandmother B. mother C. grandfather D.father 2. liked the drum very much. [ ]A. Jim B. Jim's father C. Jim's mother D. Jim's neighbor 3. , Jim made a terrible noise with the drum. [ ]A. Day and night B. Only during the dayC. Only during the night D. When his dad was at home 4. There was inside the drum. [ ]A. something nice B. a nice knife C. nothing D. a lot of things 5. The neighbor . [ ]A. liked Jim very muchB. gave him a sharp knife as his birthday present C. didn't want to hear the noise any more D. told him to stop hitting the drum 查看答案
题型：单项选择题 “急性阑尾炎”患者入院后，责任护士对患者及家属进行入院教育的主要内容应是（）A.患者的心理护理 B.患者的术前护理 C.患者新患疾病的原因 D.医院的环境和有关规章制度 E.患者术后康复护理 查看答案